If some elements do not display correctly or if a page seems stuck loading, it may be related to a browser, cache, or connection issue.
The steps below usually resolve these situations.
Possible symptoms
You may encounter issues such as:
- a page stuck loading
- a blank page
- a checklist or steps not appearing
- missing buttons or fields
- some elements not loading
- an incomplete interface
Steps to try
1. Refresh the page
Fully reload the page.
Windows
Ctrl + F5Mac
Cmd + Shift + R2. Check your internet connection
An unstable connection may prevent certain elements from loading properly.
Try to:
- reload the page
- test your connection
- use another network if possible
3. Clear your browser cache
The browser may store temporary files that can cause display issues.
Clearing the cache and browsing data can resolve the problem.
4. Try another browser
Mobility Work supports and works best with the two latest versions of the following browsers:
- Chrome
- Firefox
- Edge
- Opera
- Safari
5. Disable browser extensions
Some extensions (ad blockers, security plugins, etc.) may block certain elements of the platform.
Try to:
- disable extensions
- use a private/incognito window
If the problem persists
Contact support and provide:
- the URL of the affected page
- a screenshot
- the browser used
- your operating system