Available for
- Roles: Administrator
- Plans: Starter, Premium, On demand
Important: removing a user from the network and deleting an account are two different actions.
- Remove a user: action performed by the administrator to remove the user from their network.
- Delete an account: action that can only be performed by the user themselves from their personal settings.
How to Remove a User
An administrator can remove a user from the network by following these steps:
- Go to the Colleagues page.
- Identify the user to remove.
- Click the delete button next to their name.
- Confirm the action in the popup window that appears.
Confirmation is crucial to prevent accidental deletion.
This action removes the user from the network, but you can invite them again later if needed.
Consequences of Removing a User
When a user is removed:
- The tasks and activities they participated in remain intact.
- Their name remains visible in task history and timeline.
- They are automatically unassigned from ongoing tasks and maintenance plans.
- Their license (Administrator or Technician) is freed.
Recommendation
Before proceeding, make sure you understand these consequences. To preserve the history of a user who leaves the organization, see this dedicated article.